We hope you love your purchase! However, if you're not completely satisfied, we’ve streamlined the return process for your convenience.
Eligible Return Cases
- Quality Issues: If the product has inherent quality problems.
- Transit Damage: If the product was damaged during shipping.
- Incorrect Product Delivery: If you received the wrong product or if it doesn't match your order, you can request a return or exchange without affecting resale.
Non-returnable Conditions (14-day No-reason Return Policy Doesn't Apply)
- Custom-made or personalized items.
- Products that have been used (e.g., electronic items considered used once powered on).
- Items or functional parts showing wear or missing accessories.
- Missing or severely damaged original packaging impacting resale (unpacking excluded).
- Items identified at purchase as non-returnable due to their nature.
- Any other conditions where the item is not in a sellable state.
How to Apply for a Return
Returns/Exchanges Due to Personal Reasons:
- Timeframe: Within 14 days from receiving the item.
- Process: Email our after-sales service center without impacting resale condition. After-sales support will respond within 1-3 business days.
- Shipping Costs: You are responsible for return shipping fees.
Returns/Exchanges Due to Quality Reasons:
- Timeframe: Within 14 days from receiving the item.
- Process: Email the after-sales service center at servie@mail.quwegf.com. Customer service will handle your request within 1-3 business days.
- Shipping Costs: We will cover return shipping fees.
General Return Process:
- Timeframe: Within 14 days from receiving the item.
- Procedure: Contact the courier company directly. Once they receive the item, they'll notify us of the refund details. Our team will process the refund within 15 business days.
- Information Needed: Please provide your order number, name, phone number, and contact our 24-hour online customer service for assistance.
