Do I Need to Register to Purchase a Product?
You can place an order without registration. However, registering (which is free) offers several benefits:
- Receive updates about the latest product launches.
- Access exclusive coupons for discounted purchases.
- Enjoy a quicker checkout next time by saving your name and address.
How Long Does It Take for the Order to Arrive?
We aim to offer the best shipping options globally. We deliver to hundreds of customers worldwide every day and strive to provide top-notch service. The delivery timeline consists of two parts:
- Processing Time: 1-3 business days
- Shipping Duration: 7-10 business days
Returns and Exchanges of Products
If you want to return or exchange a product, please contact us within 14 days of receiving it via "Contact." We will promptly address your request. If the product is damaged, stained, or incorrect, you can contact us within 14 days for an exchange or return.
Order Cancellation
You can cancel your order within one hour of placement if it hasn't been shipped by contacting our customer service.
*Note: Once an order has been shipped, cancellation is no longer possible. Thank you for your understanding.
Please be aware that high order volumes, temporary stock shortages, or holidays may cause delivery delays. Also, if the delivery address is unclear or the recipient is absent for an extended period, and we cannot establish contact, the product will be returned to us.
Security and Privacy
Are my personal data secure?
Yes, we prioritize the security of your personal information. We use advanced security measures to protect your data from unauthorized access, use, or disclosure.
How is my privacy protected?
We strictly follow applicable laws and regulations and implement technical and organizational measures to safeguard your privacy. Your data is used only for processing orders and enhancing our services, and is not shared with third parties without your explicit consent or legal obligation.
Are payment details encrypted?
Yes, all payment information is encrypted during transmission using SSL (Secure Socket Layer) technology. This ensures your payment details are secure and protected from unauthorized access during transmission.
